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Privacy & Cookie Policy

INTRODUCTION

Aperta Agency bv is committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and users of our products that communicate online or offline with us, in store, events, over the phone, through our mobile applications, websites and social media platforms.

We have therefore developed this privacy policy to inform you of the data we collect, what we do with your information, what we do to keep it secure as well as the rights and choices you have over your personal information.

Throughout this document we refer to Data Protection Legislation which means the Data Protection Act 2018 (DPA2018), “Algemene Verordening Gegevensbescherming (AVG) voor België”; Where data is processed by a controller or processor established in the European Union or comprises the data of people of the European Union, it also includes the EU General Data Protection Regulation (EU GDPR). This includes any replacement legislation coming into effect from time to time.

Aperta Agency bv is the controller for the personal information we process, unless otherwise stated.

You can contact us either by phone, email or post.

Our main trading/postal address: Aperta Agency bv, Braemstraat 127, BE-9050 Gentbrugge

VAT number: 0873.618.820

Phone: +32 475 60 38 94

Email: info@aperta.be

Our Data Protection Officer is: Nicolas Stefanis, nicolas.stefanis@aperta.be

THE INFORMATION WE COLLECT AND WHEN

We only collect personal information that we know we will genuinely use and in accordance with the Data Protection Legislation [or state applicable data protection law]. The type of personal information that we will collect on you, and you voluntarily provide to us on this website may include some or all of the following:

Your name
Telephone number(s)
Email address
Survey responses
IP address

We may, in further dealings with you, extend this personal information to include your address, purchases, services used, and subscriptions, records of conversations and agreements and payment transactions, etc.

You are under no statutory or contractual requirement or obligation to provide us with your personal information; however we require at least the information above in order for us to deal with you as a prospect in an efficient and effective manner.

The legal basis for processing your data is based on your performance of a compliance with our legitimate interest that we will have stated at the point the information was initially provided, therefore we will not store, process or transfer your data unless we have an appropriate lawful reason to do so.

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HOW WE USE YOUR INFORMATION

To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about;
Make available our products and services to you;
For statistical analysis and to get feedback from you about our products, websites, mobile apps, and other services and activities. For example, occasionally we may invite you to review a product or service you’ve bought or used from us. If we do, it’s possible that we’ll use independent research and feedback providers to act on our behalf;
To power our security measures and services so you can safely access our website and mobile apps;
Help us understand more about you as a customer, the products and services you consume, so we can serve you better;
Contact you about products and services from us;
Provide you with online advertising and promotions; and
Help answer your questions and solve any issues you have.

WHO WE MIGHT SHARE YOUR INFORMATION WITH

We may share your personal data with other organisations in the following circumstances:

If the law or a public authority says we must share the personal data;
If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk); or
From time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. However, all the information we share will be collected and anonymised, so neither you nor any of your devices can be identified from it.
We will not share your information with any third parties for the purposes of direct marketing.
We use data processors who are third parties to provide elements of services for us. We have Data Processor Agreements in place with our data processors. This means that they have your personal information. They may only share your personal information with other organisations apart from us or further sub-processors if we have provided them with prior written consent for this sharing. In addition, these other organisations must comply with our Data Processor Agreement. They will hold your personal data securely and retain it for the period we instruct.

HOW WE KEEP YOU UPDATED ON OUR PRODUCTS AND SERVICES

We will send you relevant offers and news about our products and services in a number of ways including by email.

If you wish to change your marketing preferences, you can do so by emailing us at info@aperta.be.

YOUR RIGHTS OVER YOUR INFORMATION

The right to be informed about our collection and use of personal data

You have the right to be informed about the collection and use of your personal data. We ensure we do this with our internal data protection policies and through our external website policy. These are regularly reviewed and updated to ensure these are accurate and reflect our data processing activities.

If you suspect misuse or loss of or unauthorised access to your personal information, please let us know immediately at info@aperta.be.

Right to access your personal information

You have the right to access the personal information that we hold about you in many circumstances, by making a request. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and we will respond without delay and within one calendar month of receipt of your request .

We may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. Please note that the time limit for fulfilling your request does not start until we have been able to verify your identity.