Privacy & Cookie Policy - Aperta
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Privacy & Cookie Policy


Aperta bv is committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and users of our products that communicate online or offline with us, in store, events, over the phone, through our mobile applications, websites and social media platforms.

We have therefore developed this privacy policy to inform you of the data we collect, what we do with your information, what we do to keep it secure as well as the rights and choices you have over your personal information.

Throughout this document we refer to Data Protection Legislation which means the Data Protection Act 2018 (DPA2018), “Algemene Verordening Gegevensbescherming (AVG) voor België”; Where data is processed by a controller or processor established in the European Union or comprises the data of people of the European Union, it also includes the EU General Data Protection Regulation (EU GDPR). This includes any replacement legislation coming into effect from time to time.

Aperta bv is the controller for the personal information we process, unless otherwise stated.

You can contact us either by phone, email or post.

Our main trading/postal address: Aperta bv, Braemstraat 127, BE-9050 Gentbrugge

VAT number: 0873.618.820

Phone: +32 475 60 38 94


Our Data Protection Officer is: Nicolas Stefanis,


We only collect personal information that we know we will genuinely use and in accordance with the Data Protection Legislation [or state applicable data protection law]. The type of personal information that we will collect on you, and you voluntarily provide to us on this website may include some or all of the following:

  1. Your name
  2. Telephone number(s)
  3. Email address
  4. Survey responses
  5. IP address

We may, in further dealings with you, extend this personal information to include your address, purchases, services used, and subscriptions, records of conversations and agreements and payment transactions, etc.

You are under no statutory or contractual requirement or obligation to provide us with your personal information; however we require at least the information above in order for us to deal with you as a prospect in an efficient and effective manner.

The legal basis for processing your data is based on your performance of a compliance with our legitimate interest that we will have stated at the point the information was initially provided, therefore we will not store, process or transfer your data unless we have an appropriate lawful reason to do so.

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  • To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about;
  • Make available our products and services to you;
  • For statistical analysis and to get feedback from you about our products, websites, mobile apps, and other services and activities. For example, occasionally we may invite you to review a product or service you’ve bought or used from us. If we do, it’s possible that we’ll use independent research and feedback providers to act on our behalf;
  • To power our security measures and services so you can safely access our website and mobile apps;
  • Help us understand more about you as a customer, the products and services you consume, so we can serve you better;
  • Contact you about products and services from us;
  • Provide you with online advertising and promotions; and
  • Help answer your questions and solve any issues you have.


We may share your personal data with other organisations in the following circumstances:

  • If the law or a public authority says we must share the personal data;
  • If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk); or
  • From time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. However, all the information we share will be collected and anonymised, so neither you nor any of your devices can be identified from it.
  • We will not share your information with any third parties for the purposes of direct marketing.
  • We use data processors who are third parties to provide elements of services for us. We have Data Processor Agreements in place with our data processors. This means that they have your personal information. They may only share your personal information with other organisations apart from us or further sub-processors if we have provided them with prior written consent for this sharing. In addition, these other organisations must comply with our Data Processor Agreement. They will hold your personal data securely and retain it for the period we instruct.


We will send you relevant offers and news about our products and services in a number of ways including by email.

If you wish to change your marketing preferences, you can do so by emailing us at


The right to be informed about our collection and use of personal data​

You have the right to be informed about the collection and use of your personal data. We ensure we do this with our internal data protection policies and through our external website policy. These are regularly reviewed and updated to ensure these are accurate and reflect our data processing activities.

If you suspect misuse or loss of or unauthorised access to your personal information, please let us know immediately at

Right to access your personal information

You have the right to access the personal information that we hold about you in many circumstances, by making a request. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and we will respond without delay and within one calendar month of receipt of your request .

We may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. Please note that the time limit for fulfilling your request does not start until we have been able to verify your identity.

If you would like to exercise this right, please contact us at the address provided below.

Right to correcting your personal information​

If any of the personal information we hold about you is inaccurate, incomplete or out of date, you may ask us to correct it.

If you would like to exercise this right, please contact us at the address provided below.

Right to stop or limit our processing of your data​

You have the right to object to us processing your personal information for particular purposes, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

If you would like to exercise this right, please contact us at the address provided below.

Right to erasure​

You have the right to have personal data erased. This is also known as the ‘right to be forgotten’. The right is not absolute and only applies in certain circumstances.

If you would like to exercise this right, please contact us at the address provided below.

Right to portability​

The right to portability gives you the right to receive personal data you have provided to a controller in a structured, commonly used and machine readable format. It also gives you the right to request that a controller transmits this data directly to another controller.

If you would like to exercise this right, please contact us at the address provided below.


We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the GDPR and never retain your information for longer than is necessary.


When using our website, you may be able to share information through social networks like Facebook and Twitter. For example, when you ‘like’, ‘share’ or review our Services. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.


Data security is of great importance to Aperta bv and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your collected data.

We take security measures to protect your information including:

  • Implementing access controls to our information technology
  • We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, websites, mobile apps, offices and stores.
  • Never asking you for your passwords;
  • Advising you never to enter your account number or password into an email or after following a link from an email.


We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the purposes for which it was originally collected by us.


We may change this Privacy Policy from time to time (for example, if the law changes). We recommend that you check this policy regularly to keep up-to-date.


What are cookies used for?​

Aperta bv uses cookies:

  • to improve the use and functionality of the website;
  • to analyse how users use the website and to compile statistics;
  • to show users personalised information and advertisements.
What types of cookies do we use?​

Necessary cookies enable users to navigate around a website and use its functions.

Performance cookies collect data on the use of a website, such as the number of visitors, the browsers used and the time spent on a web page. We use Google Analytics to collect anonymous data about the use of our website and to compile visitor statistics (more info on how Google uses data).

Functional cookies enhance the user-friendliness of a website by remembering your choices (e.g. language preferences, region, login).

How can you manage cookies?​

Most web browsers will accept cookies, but if you prefer that we do not collect data from you in this way, you can choose in the privacy settings of your browser to accept all cookies, accept some cookies or reject all cookies. However, refusing all cookies may mean that you are unable to take advantage of all the features of our website. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.

For general information about cookies, including how to disable them, see There you will also find details on how to delete cookies from your computer.


If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:

By email:

By post: Braemstraat 127, BE-9050 Gentbrugge

Thank you for taking the time to read our Privacy Policy.

Aperta bv

This Policy was last updated on 1st January 2023.